REFUND POLICY

1. Introduction

At Kinley Auto Parts, customer satisfaction is important to us. Because we specialize in recycled OEM parts, we follow a clear Refund & Returns Policy to ensure fairness and transparency while protecting both the buyer and our business.

By purchasing from us, you agree to the terms outlined below.

2. Eligibility for Returns

Returns are accepted only if the part is covered by a warranty or is found to be defective upon delivery.
The part must be returned in the same condition as delivered, without tampering or disassembly.
All returns require prior authorization from Kinley Auto Parts. Unauthorized returns may be refused.

3. Non-Returnable Items

Parts that have been installed, modified, or damaged due to improper handling or installation.
Electrical components (unless explicitly covered by warranty).
Labor, shipping, or installation costs.

4. Refund Process

Once a return is authorized and the item is received back, it will be inspected.
If approved, a refund will be issued to the original payment method within 7–10 business days.
In some cases, store credit or replacement parts may be offered as an alternative.

5. Shipping Costs on Returns

Return shipping costs are the responsibility of the customer, unless the return is due to a shipping error or defective part supplied by Kinley Auto Parts.
Freight returns must be arranged securely on a pallet, just as delivered.

6. Warranty Claims

Warranty coverage is specific to the part purchased and will be provided in writing at the time of sale.
All warranty claims must follow the conditions outlined in the warranty agreement.
Labor or incidental costs related to installation, downtime, or vehicle damage are not covered.

7. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, you must notify us within 24 hours of delivery.
Please provide photos of the product and packaging to support your claim.
We will work with you to arrange a replacement or refund, depending on the situation.

8. Changes to Refund Policy

We reserve the right to update or revise this Refund & Returns Policy at any time. Any changes will be posted on this page and will take effect immediately.